Fonterra · FMCG · Salesforce

A Salesforce self-service platform for 10,000+ dairy farmers

Delivered a Salesforce-based self-service platform for New Zealand dairy farmers, integrated with SAP ERP and the back office.

>£5Bin payments handled each year

Challenge

Farmer services relied on manual back-office processing, slowing payments and adding operational cost.

What I did

  • Delivered a self-service digital platform for farmers on Salesforce.
  • Integrated it with SAP ERP and back-office processes to remove manual handling.

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